Refunds & Cancellation Policy

1. Overview

This policy outlines the terms and conditions for refunds and cancellations on the MOA (Member of Architecture), a product of MOAGLOBAL Innovations Private Limited. We strive to ensure fair and transparent processes for all users.

2. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial subscription periods
• You will continue to have access until the end of your paid period

3. Professional Services

For services provided by professionals on our platform:

• Cancellation policies vary by professional
• Each professional sets their own refund terms
• Review individual professional profiles for specific policies
• Contact the professional directly for cancellation requests

4. Refund Process

To request a refund:

• Submit a refund request through our support system
• Include relevant transaction details
• Provide reason for the refund request
• Allow 5-10 business days for processing

5. Exceptions

We may consider exceptions to our standard policy in cases of:

• Technical issues preventing service delivery
• Professional misconduct
• Platform service disruptions

6. Disputes

For disputes regarding refunds or cancellations:

• Contact our support team first
• Provide all relevant documentation
• Allow reasonable time for investigation
• We will work to resolve disputes fairly

7. Contact Information

For questions about refunds or cancellations, please contact us at info@memberofarchitecture.com

8. Policy Updates

We may update this policy from time to time. Users will be notified of any material changes via email or platform notification.